- Experienced technical writer for both start-ups and
established software providers. Adept at translating complex concepts into
simple explanations and easy-to-follow steps for any audience. Designed, wrote,
maintained and edited installation, configuration, maintenance, user, XML
and API guides as well as embedded help systems. Experienced with
white-label branding of documentation and localization for international
- Certified software trainer and curriculum
providing in-house or off-site courses for Global 2000 companies including
Pepsi, FedEx, Bresnan Communications, and Northwestern Mutual. Designed
and created course materials and visuals. Good customer relations skills
that foster confidence and loyalty.
- Award-winning journalist and editor with 20 years of
professional writing experience, including news, marketing, documentary
scripts, Web content and press releases. Published or aired by all major
print, television, radio and online publications, including the New York
Times, CBS Nightly News, National Public Radio and Salon.com. Former
assistant to San Francisco Chronicle Columnist Herb Caen.
- Proven team player and problem solver with exceptional
organizational abilities. Flexible, adaptable, calm, friendly, diligent,
responsible and a quick learner. Work well as a one-person operation for
startups or in a team environment for large companies.
- Wise and careful manager with experience in
building staffs, and establishing departmental policies and procedures.
- Computer skills include FrameMaker, RoboHelp,
WebWorks and Word for documentation; Paint Shop Pro, Photoshop, SnagIt and
other graphics software; HTML, Dreamweaver and HomeSite for Web
development; Quark for datasheets, Microsoft Office Suite, UNIX and DOS.
Merced Systems, Inc., Senior
Technical Writer 2007 to Present
Merced is a privately-held
enterprise software company that produces performance management applications
that companies such as Dell, Sprint and T-Mobile use to measure and reward
in production of technical documentation, including writing, editing and
maintaining both print materials and online help systems.
establish policies, procedures and style guides for the three-person
Scalix Corp., Senior
Technical Writer 2006 to 2007
was a privately-held enterprise software company that produced email systems
and servers for the Linux/open source platform.
- Created, wrote, edited
and maintained all user manuals and online help systems. Those included
installation, setup and configuration, administration and API guides as
well as end-user online help systems and release notes.
- Managed translation of
online help systems from English to German.
C-COR, Inc./Alopa Networks,
Senior Technical Writer 2003 to 2005
provides products and services required to build multi-service communications
networks around the world. (C-COR acquired Alopa in 2004)
- Wrote, edited and/or maintained
more than 40 manuals and training presentations spanning eight enterprise
software products. These included installation, maintenance, user, API and
classroom guides for a suite of broadband, VoIP and home networking
products used by major customers such as Time Warner Cable, Comcast Corp.
and Bresnan Communications. Significant improvements to documentation
during my tenure elicited positive feedback from customers and partners.
- Wrote and edited sales
and marketing materials such as data sheets, white papers, Web content,
RFPs, RFIs and customer presentations that were instrumental in landing
- Maintained Alopa
- Hired and managed
occasional contractors to balance workload and deliver specialized
Inktomi Corp., Technical
Writer 2002 to 2003
was a search and auto-categorization provider, serving 2,500 Web and enterprise
customers worldwide. (Acquired by Yahoo and Verity, Inc. in 2003)
- Wrote and maintained
documentation for a series of auto-classification products.
- Developed, delivered
and trained sales engineers on a sales demo program that resulted in paid
proof-of-concept contracts with Wyeth Pharmaceuticals and Bayer, plus
ongoing interest from other potential customers in Europe and the United States.
Provided written scripts, PowerPoint visuals, FAQs and competitive selling
Quiver, Inc., Director
Taxonomy, Training and Documentation 2000 to 2002
was an auto-categorization software provider, serving large and small enterprises.
(Acquired by Inktomi Corp. in 2002)
- Planned, wrote and
maintained all documentation, ranging from an installation and maintenance
guide to an embedded help system and an XML configuration manual.
- Created, developed and
delivered a revenue-generating training program that served both potential
buyers and fully-paid customers. Courses featured full-color training
manuals, PowerPoint visuals and hands-on practice. After training,
customers reported a deep understanding of, and high success rates with
- Formulated taxonomy
development and launch methodologies that four Fortune 1000 companies used
to integrate directories into company-wide portals. Results served field
agents, departmental managers and pharmaceutical researchers.
- Managed staff of
editors who built vertical Internet directories under the company’s
first, Web-based business model.
Distribution Editor 1999
is a general interest online magazine that broke new ground in the late 1990s as
one of the first exclusively Web-based publications.
- Set up linking
relationships and headline feeds that brought in 25% of the site’s
- Hired and then managed
staff for the project.
Reporter and Editor 1983
- Covered breaking news,
wrote features and edited documentary scripts for print, television, radio
and online publications. Employers included The Associated Press and San
Francisco Chronicle, among others. Coverage won both statewide and local
- UC Berkeley Extension, San Francisco, CA,
2001. Coursework in technical documentation, data communications and API
- American Society of Training and Development, San Francisco, CA,
2001. Coursework on training skills and curriculum development.
· San Francisco State University, San Francisco, CA, 1998. Coursework in online journalism and multimedia studies.
- Wesleyan University, Middletown, CT,
1983. BA in Psychology.
Professional Development and Recognitions
Awards: Recognized by The
Associated Press News Executives Council, the Society of Professional
Journalists and the California Newspaper Publishers Association for exceptional
- Professional Associations: Member of the Society
for Technical Communication.